17th & 18th October 2017

Join BravoConnect 2017 in Madrid for procurement transformation, networking, product announcements and sharing procurement best practices with international colleagues.


Discover the future direction of procurement while gaining insights from global procurement colleagues. Transform and energize your procure-to-pay initiatives, connecting the critical dots – when you make plans to attend BravoConnect 2017.  And invite colleagues from your procurement organization to also attend.

It’s time to connect with your global procurement colleagues in Madrid for BravoConnect 2017. Watch the videos for more details!



Registration – 9:00

Morning Plenary Session

  • Welcome and BravoSolution CEO Address, Jim Wetekamp, BravoSolution CEO
  • Keynote Speaker: Ron Kaufman, Founder & Chairman, UP! Your Service is the world’s leading educator and motivator for uplifting customer service and building service cultures

Break/Solution Fair & Meet the Experts

  • Enjoy a break while visiting the BravoAdvantage Solution Fair, a showcase of live demonstrations, plus meet the experts who help our customers achieve ultimate value and adoption.

Customer Showcase

Procurement Analytics – The Greatest Transformational Impact on Procurement in the Future

  • As procurement’s role matures from transactional facilitator to trusted business advisor, proficiency with the next generation of analytics will be a key enabler.  In the session, learn answers to commonly asked questions including: What are the specific use cases for procurement analytics?  How can we accelerate the organisation toward a single view of data and segmentation?  Do we need to access new sources of meta and domain data? What is the value from faster, more frequent and higher quality information and insight?

Networking Lunch

Afternoon Plenary Session

Moving toward Procurement 2020 and the Roadmap Ahead

  • Procurement in 2020 will look very different than it does today. It will require additional skills, knowledge and tools to address entirely new challenges whilst solving current ones more creatively. In this session learn how to prepare for the transformation through strategies and technology.

Customer Showcase

Afternoon Breakout Sessions: Product & Strategy Tracks

  • Product
    • Sourcing Optimization with BravoAdvantage SourcingPlus
    • Build supplier-centric relationships to maximise value, mitigate risk, align goals and drive KPIs with BravoAdvantage Supplier Value Management
  • Strategy
    • Building a business case for P2P or recognising the symptoms when you need P2P
    • Driving Supplier Adoption in your S2P implementation

BravoConnect Delegate Reception & Gala Dinner at the Meliá Madrid Princesa Hotel

  • Evening Cocktails at the Solution Fair with Meet the Experts
  • Gala Dinner with live music and dancing


Morning Plenary Session

  • BravoSolution Customer Care – Going Beyond Go-Live
    • Ensuring you can fully realise your suppliers’ lifetime value throughout the entire procurement process necessitates a holistic approach to customer care.  Join John Shaw, BravoSolution Vice President of Customer Success, to learn about customer support services unmatched by any other vendor in the industry.

Customer Showcase

Morning Break with Solution Fair and Meet the Experts

Morning Breakout Sessions:  Product & Strategy Tracks

  • Product
    • Empower procurement through actionable intelligence with BravoAdvantage Analytics
    • Gain visibility into all your purchasing activities while automating processes from requisition to payment with BravoAdvantage P2P
  • Strategy
    • Best practices on how to roll out Source-to-Pay.  Where do you start?
    • Supplier Development & Innovation: Best practices for generating business value

Networking Lunch

Afternoon Plenary Session

  • The Hackett Group: Applying the Hackett Group Digital Framework to Procurement Transformation

Customer Showcase

Closing Remarks – 16:15

Agenda currently in development


Ron Kaufman | Founder & Chairman, UP! Your Service

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage. Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”


Connect with your global procurement colleagues in Madrid for BravoConnect 2017. Register for the conference and then be sure to book your accommodations!

Meliá Madrid Princesa Hotel

Visit Official Website >>

In the heart of Madrid, close to everything, tradition merges with the avant-garde in the iconic hotel Meliá Madrid Princesa, the perfect option for exploring the life of this incredible city. The Meliá Madrid Princesa Hotel has been fully renovated and is the perfect option for business and leisure travelers in Madrid thanks to its excellent location in the heart of the city, its extensive and comfortable facilities, and the superb quality of its services.

Located in Downtown Madrid

Meliá Madrid Princesa Hotel

Calle de la Princesa, 27, 28008 Madrid, Spain

About Madrid

Explore the City >>

Madrid, Spain’s central capital, is a city of elegant boulevards and expansive, manicured parks such as the Buen Retiro. It’s renowned for its rich repositories of European art, including the Prado Museum’s works by Goya, Velázquez and other Spanish masters. The heart of old Hapsburg Madrid is the portico-lined Plaza Mayor, and nearby is the baroque Royal Palace and Armory, displaying historic weaponry.